1. Important information and who we are
This Privacy Policy explains how HelloYes Limited (“HelloYes”, “we”, “us” or “our”) collects, uses and protects your personal data when you visit our website.
We are the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or wish to exercise any of your legal rights, please contact us using the details set out in section 9.
2. The types of personal data we collect
We do not require visitors to register for an account or submit information through forms on this website.
However, we may collect, use, store and transfer the following categories of personal data:
Technical Data
This includes your Internet Protocol (IP) address, browser type and version, operating system, device information, time zone setting and other technical information relating to the device you use to access our website.
Usage Data
This includes information about how you use our website, such as pages visited, time spent on pages, referral sources and general browsing behaviour.
Contact Data
If you choose to contact us by email, we will receive your email address, your name (where provided) and any other information you choose to include within your correspondence.
We do not intentionally collect any special category personal data through this website.
3. How your personal data is collected
We collect personal data in the following ways:
Automated technologies
As you browse our website, we may automatically collect Technical Data and Usage Data through cookies, analytics technologies, server logs and similar technologies.
Direct interactions
If you contact us by email, we will collect the information you choose to provide in your correspondence.
4. How we use your personal data
We use your personal data only where permitted by law.
Depending on the circumstances, we rely on one or more of the following lawful bases for processing:
- Legitimate interests, where processing is necessary to operate, maintain and improve our website and services, provided your rights do not override those interests.
- Consent, where required, for example when non-essential cookies are placed on your device.
- Legal obligation, where processing is necessary to comply with applicable legal or regulatory requirements.
We use personal data to:
- operate and secure our website;
- understand how visitors use our website through Google Analytics;
- measure the effectiveness of our advertising through Google Ads conversion tracking;
- respond to enquiries sent to us by email; and
- maintain the security and integrity of our website and systems.
We do not sell your personal data or share it with third parties for their own marketing purposes.
5. Disclosures of your personal data
We may share personal data with carefully selected third-party service providers where necessary for the operation of our website, including:
- Cloudflare (website hosting and security)
- Google Analytics (website analytics)
- Google Ads (conversion tracking)
- Vimeo (embedded video content)
These providers process personal data on our behalf or as independent controllers where applicable, and are required to process personal data in accordance with applicable data protection laws.
6. Data security
We have implemented appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration or disclosure.
While no method of transmission over the internet is completely secure, we take reasonable steps to ensure that personal data is handled securely and in accordance with applicable data protection legislation.
7. Data retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, accounting or reporting requirements.
Where you contact us by email, we will retain correspondence only for as long as reasonably necessary to respond to your enquiry and maintain appropriate business records.
Analytics data is retained in accordance with our Google Analytics retention settings.
8. Your legal rights
Subject to applicable data protection law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request erasure of your personal data;
- object to or restrict the processing of your personal data in certain circumstances;
- request the transfer of your personal data to another organisation where applicable; and
- withdraw your consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
9. Contact details
If you have any questions about this Privacy Policy or about how we process your personal data, please contact us at:
HelloYes Limited
88 Sydney Road, London, N10 2RN
hello@helloyes.co.uk
10. Complaints
If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters.
11. Third-party links
Our website may contain links to third-party websites or embedded content, including Vimeo videos.
These third-party services have their own privacy policies and we do not accept responsibility or liability for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date shown at the top of this document.